Effective Date: 01 August 2024
Thank you for shopping with CherishTheDate. We strive to provide high-quality digital products and excellent customer service. Please read our Refund and Return Policy carefully to understand your rights and obligations regarding refunds and returns.
1. Digital Products
1.1 Non-Refundable Nature of Digital Products
Due to the nature of digital products, all sales are final once the product has been delivered. This is because digital products, including printable invitations, cannot be returned once they have been downloaded or accessed.
1.2 Exceptions for Refunds
We only offer refunds in the following exceptional circumstances:
- Technical Issues: If you encounter a technical issue that prevents you from accessing or using the digital product, and we are unable to resolve the issue within a reasonable time frame.
- Product Not as Described: If the product significantly differs from its description on our website, and the issue cannot be resolved through customization or correction.
- Duplicate Purchase: If you accidentally purchased the same product twice, we can issue a refund for the duplicate purchase.
2. Refund Process
2.1 How to Request a Refund
If you believe you are eligible for a refund based on the conditions outlined above, please contact us within 7 days of your purchase. Include the following details in your refund request:
- Order Number
- Product Name
- Reason for Requesting a Refund
- Screenshots or Descriptions of the Issue (if applicable)
2.2 Refund Review and Approval
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 5 business days. If your request is approved, we will process the refund to your original method of payment within 7-10 business days.
3. Customization Errors
3.1 Responsibility for Customization
Please note that CherishTheDate is not responsible for errors or mistakes made during the customization process, such as misspellings, incorrect dates, or other personalized details. We strongly recommend reviewing all customizations carefully before finalizing your purchase.
3.2 Assistance with Customization
If you realize you’ve made an error after finalizing your purchase, please contact us as soon as possible. While we cannot issue a refund for these errors, we may be able to assist you in correcting the issue or offer a discount on a corrected version.
4. Technical Support
4.1 Access Issues
If you experience technical difficulties accessing your purchased product, please contact our support team. We will work with you to resolve any issues, including providing an alternative download link or assisting with technical troubleshooting.
5. Contact Information
If you have any questions about our Refund and Return Policy, or if you need assistance with a purchase, please contact us at:
- Email: [email protected]